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[Order Tracking] How can I track my order status and parcel delivery?
Understanding the status of your order
To Pay | Orders awaiting payment |
To Ship | Orders awaiting shipment from sellers |
To Receive | Shipped orders that are en route |
Completed | Successfully delivered orders |
Cancelled | Cancelled orders |
Return/Refund | Returned or refunded orders |
Checking the status of your order
You can track your orders by following the steps below:
Step 1: Select My Purchases under the Me tab
Step 2: View your order based on their status in the respective tabs
Tracking Your Order's Delivery Status
When your order is marked as To Ship or To Receive, you can access detailed shipping updates and track its delivery progress by following the steps below:
Step 1: Click on the Shipment Status of your order
Step 2: Track shipping updates
⚠️ Note
- Orders shipped by Shopee Supported Logistics (SSL) will have tracking numbers and can be tracked easily via the Shopee App.
- Your tracking number may not work due to an incorrect tracking number, pending updates or a system error on the logistics site.
- If your order has no tracking number, you may contact the seller directly via Shopee Chat to check your order’s delivery status.
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